One of Precision’s core values is that we are passionate as planners. This means that we go above and beyond our call of duty to make sure everyone—clients, attendees, and even strangers are provided what they need and more. In doing this we take on many different types of roles than just the average meeting planner. We could be chauffer, waiter, and directional, whatever the challenge might be.
We always joke at Precision that everyone expects us to know all the answers (and for attendees this is true). However, there are many times when strangers will approach us and ask us where a meeting is that we are not in charge of, where a specific room in a hotel is, questions about the museum we happen to have an event at thinking we work for the hotel or venue we are at. Typically we can answer all their questions and we just chuckle to ourselves knowing they have no idea we do not work for that hotel or venue.
In our recent travels my colleague and I have had to act on our feet as a medic for complete strangers. Luckily, because we are used to taking on all these different roles, we know how to think quickly and take action. I was on a flight on my way home from San Francisco sitting next to an older lady. I happen to wake up was overwhelmed by how hot it had gotten on the plane, although I thought to myself, it is probably just me and the heavy jacket I had on. I was in a daze when all of a sudden the woman next to me started tapping me and I look over and realized she could not breathe. I quickly called the flight attendant, who of course had to guard the pilot door as it was open and this is mandatory that they watch it. He kept giving me the please wait look and finger and I kept waving him over. He finally sensed it was an emergency and left his post (hopefully he won’t get in trouble for this) and rushed over. I explained that it was very hot and the lady next to me could not breathe. He quickly brought her to the front of the plane. The temperature on our flight had quickly risen and the flight attendant did not notice. This had caused a decrease in oxygen which is why the woman had difficulty breathing. Luckily the temperature was lowered and she was brought to the coolest part of the plane to allow herself to catch her breath.
My colleague was in Canada recently for a site visit. She had left her charger in a rental car the night before so her phone had died. She went down bright and early to fetch the charger before she began her day. She noticed a front desk attendant casually on the phone. As she waited for the Valet to return and the Front Desk Attendant to finish her phone call she glanced around the hotel and noticed she was the only one downstairs. She heard a thud and when she turned around the front desk attendant had disappeared and the phone was semi-swaying. She ran over the front desk and could not see anyone around. She thought that maybe she was semi-dreaming as it was extremely early and she hadn’t had her coffee yet so maybe she was overthinking. She called out to the front desk attendant but received no answer. She just had a weird feeling so she ran to the gift shop that happened to be open and found the saleswoman and Manger on Duty having a meeting. As she explained what happened the Manager went straight behind the desk where indeed the front desk attendant had collapsed.
Although these happenings make great stories now, they were scary in the moment. As planners, it is always good to be prepared and ready to make vast decisions. Always be ready for an emergency and who to contact if something were to happen. Although these were strangers and not associated with our meeting, it could always happen to an attendee and it is our job to know how to react and who to call.